How does it work
STEP 1
SEND US YOUR REQUEST
Fill in our booking form here.
In general the boat company publishes the current boat schedule and sells the boat tickets at the end of the previous month. If you would like to book your tickets before the office starts selling, we will note your booking in our calendar and contact you as soon as purchasing a ticket is possible. Please add a copy of your passports to your request; this is a requirement by the boat company. Without a copy of your passport we are not able to buy boat tickets for you. You may write ‘COPY’ on the scan or print of your passport to make sure it can’t be used for other purposes.
STEP 2
WAIT FOR THE AVAILABILITY CONFIRMATION
We will check your requested dates with the office and inform you about the availability within 24 hours.
If your dates are available we will send you an email with the payment instructions. For the payment we use the services of Wise. This is a reliable online payment system. It is similar to PayPal, but cheaper and very user friendly. The bank transaction costs are not included in the price.
STEP 3
TRANSFER THE PAYMENT
Transfer the payment as soon as possible after receiving our confirmation.
After we have received your payment we will purchase your tickets as soon as possible (depending on the opening hours of the ticket office). Unfortunately, sometimes it may happen that in the time between you transferring the payment and us going to the office all the tickets will already be sold out. Therefore, we would like to emphasise that after you transfer the payment your booking is not yet guaranteed. Your booking will be guaranteed after we send you the invoice (see picture below) as proof that the ticket has been purchased. In the unfortunate case that all tickets are sold out, we will of course refund 100% of your payment.
STEP 4
RECEIVE THE INVOICE ONLINE
We will send you the invoice as proof that the tickets have been purchased.
When you receive the invoice, this is a confirmation that you are guaranteed a seat on the boat. This invoice is not the boat ticket. On the day of departure we will meet you in the Kartini Jepara harbour in Jepara, to exchange the invoice for the boat ticket (see picture below). If you are travelling from Karimunjawa to Jepara you can exchange your invoice for the boat ticket on the day of departure at the office in the harbour.
STEP 5
YOUR TRAVEL FROM JEPARA TO KARIMUNJAWA
We will give you your boat ticket one hour before departure time. The meeting point is at Warung Bu Diah in the Kartini Jepara harbour. We need to exchange the invoice for the ticket. When there is a long queue it is possible we will arrive less than 60 minutes before departure time. Don’t worry, we will come! Please wait at the meeting point at the Warung Bu Diah (see picture below) for our host Mas Harjono or Mbak Yayuk. Please make sure you are in the Kartini Jepara harbour one hour before departure time. We can’t refund your money in case you are too late and miss the boat.
In case you also booked the return ticket with us, you will receive the original invoice for the way back in Jepara too. Please save this invoice because you need to exchange this in Karimunjawa for the boat tickets for the way back. See step 6 for more information.
STEP 6
YOUR TRAVEL FROM KARIMUNJAWA TO JEPARA
If you booked a return ticket from Jepara, then you will receive the invoice for the way back in Jepara as well. One hour before departure time for the boat from Karimunjawa to Jepara you can exchange this invoice by yourself in the Bahari Express office. You will find the office on the left side just before you enter the harbour.
If you only booked a one way ticket from Karimunjawa to Jepara then you can pick up your invoice at Hotel The Happinezz before going to the office in the harbour to exchange your invoice for the boat tickets.
Please make sure you are in the Karimunjawa harbour one hour before departure time. We can’t refund your money in case you are too late and miss the boat.
